Shipping and Returns Product
At MerchGears, we aim to provide clear and transparent information about how your order is processed, shipped, and supported.
Made-to-Order Process
All products are made-to-order:
- Items are produced after purchase
- Production typically takes 2-4 business days
- No ready stock is available
Shipping Timeline
- Processing time: 2-4 business days
- Shipping time (US): 7-15 business days
- Total delivery: 10-18 business days
Tracking information will be provided via email once your order is shipped.
Returns & Refunds
We offer replacements or refunds in the following cases:
- Defective or damaged products
- Incorrect items received
- Significant differences from product description
Due to the made-to-order nature of our products, we do not accept returns for size selection or change of mind.
For full details, please visit our Refund Policy.
Need Assistance?
If you have any questions regarding your order, feel free to contact us:
Email: support@merchgears.com
Our support team typically responds within 24-48 hours.