Thank you for choosing MerchGears! Please take a moment to review our order terms and conditions. These terms apply to all orders placed on our website, and we reserve the right to amend them without prior notice whenever necessary. Please note that we also hold the discretion to make final decisions regarding any issues arising between both parties.
Returns and Refunds
At MerchGears, customer satisfaction is our priority. We offer a 30-day return policy for all orders. However, please be aware that returns due to user errors, such as incorrect selection of sizes, designs, or colors, are generally not accepted.
Order Adjustment and Cancellation
You can adjust certain order details within 6 hours of order placement by contacting us at email@example.com. After this timeframe, the order will proceed to production, and no further adjustments or cancellations can be made. Please note that if you cancel your order within 6 hours, a non-refundable payment fee will apply.
Please consider the following:
- Personalized items' designs cannot be adjusted after order confirmation.
- Changes to color or size can be made unless they affect the final item's price.
- Cancellation of items with applied promotions must be requested within 6 hours and may impact promotion eligibility.
Replacement and Refund
Conditions for replacement or refund (if applicable):
- If your order doesn't arrive within 45-60 business days.
- If your order has quality issues, please file a claim within 7 business days from the receipt date shown on the package's tracking details.
We are committed to providing quality products and offer replacement for:
- Flawed products
- Poor print quality
- Products different from those represented on our site
Email us at firstname.lastname@example.org with photos of the received product and any quality-related issues.
To support your claim, please provide:
- Photos of quality issues or damaged parts
- Photos of incorrect items received
- Photos of the size label and the product measured with a ruler
- Photo of the original shipping label
After approval, replacements or refunds will be processed within 7 business days. Expect to receive tracking numbers for replacement products 1-7 business days after production starts. Refunds will be processed within 3-5 business days after the refund request is processed.
You are not required to return the item under any circumstances. Unauthorized returns will not be reimbursed. Contact us at email@example.com within 7 business days of order delivery to resolve your issue.
Late or Missing Refunds
If you haven't received a refund yet, check your PayPal account and contact PayPal for assistance. For further inquiries, email us at firstname.lastname@example.org.
We only exchange defective or damaged items. To initiate an exchange, email us at email@example.com. If approved, you'll receive an email outlining the exchange process.
Provide requested information/documentation related to your order upon request. Failure to provide complete/accurate details may result in account suspension/termination or refusal of support.
We are not liable for shipment issues due to recipient unavailability, incorrect address, refusal, or theft after delivery. Ensure accurate information before checkout. Contact us at firstname.lastname@example.org for corrections after order confirmation.
We are not liable for claims due to user errors, such as incorrect sizes or colors.
Large products may have creases due to packaging. Spread flat for 3-5 days to remove wrinkles.
For any questions, reach out to us:
- Email: email@example.com
- Call: 0084382377473
- Address: Room 301, Seabank Building, Lot 7B, Le Hong Phong Street, Ngo Quyen District, Hai Phong City, Viet Nam
We're here to provide exceptional service and support for a seamless shopping experience.