Cancelation Policy

At MerchGears, all products are made-to-order. This means each item is produced after your order is placed, so we process cancellations based on the production stage.

Cancellation Timeframe

• Orders can be canceled or modified within 8 hours of purchase
• After this time, orders may enter production and can no longer be canceled

Made-to-Order Process

Because our products are custom-made:

• Production typically begins shortly after the 8-hour window
• Once production starts, the order cannot be canceled or changed

We recommend reviewing your order details carefully before completing your purchase.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible:

Email: support@merchgears.com

Please include your order number and request details.

Refund for Canceled Orders

• If your request is approved within the eligible timeframe, a full refund will be issued
• Refunds are processed within 5-10 business days to the original payment method

Important Notes

• Orders that have entered production or shipping cannot be canceled
• Custom and personalized items cannot be modified once production begins
• If your order cannot be canceled, please refer to our Refund Policy for available solutions

Need Help?

Our support team typically responds within 24-48 hours.

We are committed to clear communication and fair policies for all customers.

Contact us anytime at: support@merchgears.com